FAQs

Frequently Asked Questions

What payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay through Shopify Payments. PayPal is also available at checkout.

Do you ship internationally? We currently ship to New Zealand only. All shipments are tracked via NZ Post.

How long will my order take to arrive? Orders are dispatched weekly on Saturdays. Accounting for the dispatch date, estimated delivery is 5–8 business days from when you placed your order.

How do you grade card condition? We use industry-standard TCG condition grades: Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP), and Damaged (DMG). When a card falls between two grades, we always grade down.

Are your cards authentic? Yes. We source MTG cards from personal collections, trusted sellers, and established wholesale channels. We do not sell counterfeit, proxy, or reproduction cards under any circumstances. If you ever have concerns about the authenticity of a card you've received from us, contact us immediately.

Can I request a specific card? If you're looking for a particular card that isn't in our current stock, email us at enquiries@stormholdgames.co.nz. We may be able to source it for you, and we're always expanding our inventory.

What is your return policy? We accept returns for condition disputes, transit damage, wrong items, and change of mind (within 14 days). See our Shipping & Returns page for full details.

Do you buy cards? We may! If you have a collection you wish to sell, contact us atenquiries@stormholdgames.co.nz.

What are out-of-print TCGs? These are trading card games that are no longer being produced, such as Legend of the Five Rings (L5R) and Android: Netrunner. The cards are no longer in print, which means supply is limited and decreasing. We carry stock of these games for collectors and players who are still passionate about them.

I have another question. Email us at enquiries@stormholdgames.co.nz. We aim to respond within 24 hours on business days.