Shipping & Returns
Shipping
All orders are shipped with tracking via NZ Post. We don't offer untracked shipping, tracking protects both you and us, and means you always know where your order is.
Dispatch schedule: Orders are packed and dispatched weekly on Saturdays. We're working on adding a mid-week dispatch as well. Check back here for updates.
Delivery times below are measured to account for the dispatch date, not the order date. For instance, if you order on a Sunday, your order will be dispatched the following Saturday.
- Tracked shipping: NZ$6.50
- Free tracked shipping on orders over NZ$75
- Estimated delivery: 5–8 business days
You’ll get a tracking link by email as soon as your order ships.
We do not currently ship outside New Zealand. We’re working on shipping to Australia. Check back soon.
How we pack cards: Every card is sleeved and packed with rigid protection, using toploaders for single high-value cards and an acrylic case for multi-card orders, then sent in a courier pack. Your cards should arrive in the same condition we graded them.
Returns & Refunds
We want you to be happy with your purchase. If there's a problem, get in touch and we'll sort it out.
Condition disputes: If you receive a card and believe it has been graded too generously, contact us at enquiries@stormholdgames.co.nz with a photo of the card. We'll review it promptly and either offer a partial refund reflecting the correct grade, a full refund with return, or a replacement if available.
Damaged in transit: If your order arrives damaged due to shipping, contact us with photos of the damage and packaging. We'll arrange a replacement or full refund.
Wrong item received: If we've sent the wrong card or product, contact us and we'll send the correct item at no cost. We'll provide a prepaid return label for the incorrect item.
Change of mind: We accept returns for change of mind within 14 days of receipt, provided the item is in the same condition it was sent. Return shipping is at the buyer's expense. Refunds are processed once we receive and inspect the returned item.
How to contact us about a return: Email enquiries@stormholdgames.co.nz with your order number and a description of the issue. We aim to respond within 24 hours on business days.
Our returns policy operates in accordance with the New Zealand Consumer Guarantees Act 1993. Your statutory rights are not affected.